Support

Need help with Capsule? Find answers to common questions or get in touch with us.

Contact Us

Email Support

Send us an email at support@capsl.life and we'll get back to you within 24 hours.

Frequently Asked Questions

How do I get an invite code?

Creating an account needs an invite code. Capsule checks it when you sign up. Codes come from the owner of Capsule: to ask for one, email support@capsl.life.

My invite code isn't working — what format should it be?

Codes are in the format CAP-XXXXXX (e.g. CAP-A1B2C3). The entry field will auto-format as you type. If you're still having trouble, contact support@capsl.life with your code and we'll sort it out.

How do I record a capture?

On Today, tap Record, speak, then tap Stop to save. Your words are shown as text while you speak. You can also tap Photo to add a picture, or Type to write a capture instead.

What are capture threads?

A capture thread holds several takes and photos before you save them. On Today, tap the thread button beside the Today heading to start one. Tap Voice to add a take, or Photo to add a picture, and tap the X on any item to take it out. Tap Seal to save the thread, or Close to keep editing or throw it away. The first take becomes one capture, or the first photo if the thread has no takes. Each other take or photo becomes a capture of its own. A thread holds up to 10 items.

Does Capsule work offline?

Yes. Captures are saved on your phone first, and they sync to your account when you are back online. Sync status is shown on Today.

How does AI categorization work?

With Cloud AI on, Capsule sorts each capture into one of five lenses: Self, Home, Work, Health, or Future. Cloud AI sends some of your content to OpenAI and Anthropic. It is off until you turn it on in Settings, and you can turn it off there at any time.

Is my data private?

Your captures are stored in your Capsule account. Cloud AI is off until you turn it on, and you can turn it off in Settings. We do not sell your data. See our Privacy Policy for details.

How do I find or delete a capture?

Tap Recent to see every capture in one list. Open a capture, then tap Delete to remove it.

Where are Ask, Insights and Settings?

The bottom bar has Today, Recent, Record, Ask and Insights. Settings is the person icon at the top right of the main screens. The question mark beside it opens this page.

Why does Capsule need microphone access?

Capsule uses your microphone to record your voice for captures. Without microphone access, the app cannot record. You can change this in the iPhone Settings app, under Capsule.

Your Privacy Rights

Under CCPA (California) and GDPR (EU) regulations, you have the right to access, export, and delete your personal data. We take your privacy seriously.

Export your data: Settings, Your data Delete your account: Settings, Account

Privacy Requests

For CCPA/GDPR data requests, email privacy@capsl.life. We respond within 30 days.